Privacy Policy

Last updated: January 1, 2026

Techbloom India Pvt. Ltd., a subsidiary of TechBloom Inc., ("iNRI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website (www.goinri.com), mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

iNRI serves Non-Resident Indians (NRIs) and persons of Indian origin globally. We comply with applicable privacy laws including India's Digital Personal Data Protection Act 2023 (DPDP Act), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information when you create an account, use our services, or communicate with us:

1.2 Information Collected Automatically

When you use our Service, we may automatically collect:

1.3 Information from Third Parties

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Third-Party Service Providers

We share your information with third-party service providers who help us deliver our services. These providers are contractually obligated to use your data only for the purposes we specify and in accordance with applicable data protection laws.

Category Data Shared Purpose
Investment Broker Partner Full profile, PAN, Aadhaar, bank details, orders, nominees, documents, IP address Investment brokerage, KYC verification, order execution, portfolio retrieval
Payment Gateway Payment amounts, email, service metadata Payment processing for tax filing, consultation, and NRI services
Email & Communication Service Email, name, phone, account status Transactional and marketing emails, customer communication
LLM / AI Provider Chat messages, conversation history AI chatbot responses and report generation
Document Processing Service Tax document images OCR and document parsing for tax form processing
Cloud Infrastructure Provider All user data and documents Secure file storage, authentication, database hosting
Call Recording & Transcription Service Consultation call audio Recording and transcription of expert consultation calls
Voice AI Service Name, email, call context Voice AI for scheduling and automated calls
Scheduling Service Booking details, email Scheduling expert consultations
E-Signature Service Document signatures E-signature for tax filing authorizations
Analytics Tools Usage data, page views, events (with consent) Product analytics, session recording, and service improvement
Marketing Attribution Tools Page views, conversion events (with consent) Marketing attribution and conversion tracking

For a complete list of specific service providers, please contact us at contact@goinri.com.

4. Cookies and Tracking Technologies

Cookies are small files saved on your device when you visit a website. We use cookies and similar technologies to operate and improve our Service.

Essential Cookies (Always Active)

These cookies are necessary for the Service to function. They keep you signed in, remember your preferences, and ensure secure payment processing. They cannot be turned off.

Provider Purpose Duration
Authentication provider Keeps you signed in and manages your session Up to 30 days
iNRI Remembers your cookie consent choice 1 year
iNRI Stores your theme preference (light/dark mode) Persistent
Payment gateway Enables secure payment processing Session

Analytics Cookies (Required for Signed-In Users)

These cookies help us understand how you use our Service so we can improve it. For visitors who are not signed in, these cookies are only activated with consent through our cookie banner. For signed-in users, analytics cookies are required for platform functionality (account security, debugging, and service improvement) and cannot be disabled.

Provider Purpose Duration
Analytics tools Page view tracking, event analytics, and session recording Up to 1 year

Marketing Cookies (Require Consent)

These cookies track marketing campaign effectiveness. They are only activated with your consent.

Provider Purpose Duration
Marketing attribution tools Conversion tracking and marketing attribution Up to 2 years

You can manage your cookie preferences at any time through the cookie settings banner or by contacting us. Your browser's Global Privacy Control (GPC) and Do Not Track (DNT) signals are automatically respected.

5. Call Recording and AI Processing

5.1 Consultation Call Recording

When you schedule a consultation with a tax expert or financial advisor through our platform, the call may be recorded for quality assurance and compliance purposes using a third-party call recording service. You will be notified before any recording begins. Recordings are stored securely and accessible only to authorized personnel.

5.2 AI-Powered Features

Our AI chatbot uses large language models (LLMs) to answer your financial and tax-related questions. When you interact with the chatbot, your messages and conversation history are sent to our LLM provider for processing. Our LLM provider processes this data in accordance with their data usage policies. We do not use your conversations to train AI models.

We also use a cloud-based document processing service to extract information from tax documents you upload, such as Form 1040 and related schedules.

5.3 Voice AI

We may use a voice AI service to initiate and manage automated phone calls for consultation scheduling and follow-ups. Your name, email, and the context of your inquiry are shared with the voice AI provider to facilitate these calls.

6. Cross-Border Data Transfers

As a platform serving NRIs globally, your data may be transferred to and processed in countries outside your country of residence, including:

We ensure that appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including standard contractual clauses and data processing agreements with our service providers.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

8. Your Rights and Choices

8.1 Access and Export Your Data

You have the right to request a copy of all personal data we hold about you. You can download your data from the Settings page in your account. The export includes your profile information, investment records, tax filings, payment history, and documents. Sensitive fields like SSN are partially masked in the export.

8.2 Delete Your Account

You can request deletion of your account from the Settings page. Account deletion has a 30-day cooling period, during which you can cancel the deletion by logging back in. After 30 days, your personal information is permanently removed. Please note:

8.3 Correct Your Information

You can update your profile information at any time through the Settings page. For changes to government-issued identifiers (PAN, Aadhaar, SSN) after KYC verification, please contact our support team.

8.4 Opt Out of Marketing

You can opt out of marketing communications at any time through the Settings page or by clicking the unsubscribe link in any marketing email. Opting out of marketing will not affect transactional communications (order confirmations, OTPs, status updates).

8.5 Manage Cookie Preferences

You can manage your cookie preferences at any time through the cookie consent banner or the Settings page. For visitors who are not signed in, rejecting non-essential cookies will disable all analytics and marketing tracking. For signed-in users, analytics cookies are required for platform functionality and cannot be disabled; however, you can still opt out of marketing cookies and session recording.

8.6 Global Privacy Control (GPC)

We honor the Global Privacy Control signal. If your browser sends a GPC signal, we automatically treat it as a request to opt out of the sale or sharing of your personal information and disable non-essential tracking.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

While we take reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following additional rights under the CCPA:

To exercise any of these rights, contact us at the email address listed below or use the self-service options in your account Settings.

11. India Digital Personal Data Protection Act 2023

If you are an Indian resident or your data is processed in India, the following applies under the Digital Personal Data Protection Act, 2023:

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the GDPR:

13. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete the information.

14. Information Disclosed for Protection

We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and notify you through the Service or by email. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Techbloom India Pvt. Ltd.

A subsidiary of TechBloom Inc.

Email: contact@goinri.com

For data export and account deletion, visit Settings in your account.